Lakeside Floors Inc. – Privacy Policy
Last Updated: January 2025
Business Location: Celina, Texas
Business Name: Lakeside Floors Inc.
Lakeside Floors Inc. (“we,” “our,” or “us”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our business, including through SMS messaging for appointments, reminders, and service updates.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Phone number
Email address
Service address
Details related to flooring appointments and service needs
b. SMS & Communication Data
Appointment confirmations
Reminders
Service updates
Message replies (such as STOP or HELP)
We do not collect sensitive personal data such as Social Security numbers, financial information, or health records.
2. How We Use Your Information
We use your information only for purposes related to providing flooring services, including:
Scheduling and confirming appointments
Sending SMS reminders and service-related updates
Responding to your questions or requests
Coordinating service visits
Maintaining internal records and work history
We do not use your information for unrelated marketing without your consent.
3. SMS Messaging & Consent
By providing your mobile number, you consent to receive SMS appointment reminders and service updates from Lakeside Floors Inc.
You may opt out at any time by replying STOP.
Reply HELP for assistance.
Message and data rates may apply.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information only with:
Service providers assisting in scheduling or communication (e.g., texting platforms like HighLevel/Twilio)
Contractors or technicians involved in providing flooring services
All third-party providers are required to keep your information secure and use it only for service-related functions.
5. Data Security
We take reasonable steps to protect your information from unauthorized access, loss, misuse, or disclosure. While no system is 100% secure, we follow industry best practices for local service businesses.
6. Data Retention
We keep your information only as long as necessary to provide services or comply with legal, tax, or operational requirements.
If you wish to have your information removed, you may request deletion by contacting us at:
7. Your Rights
You may request at any time to:
Update your information
Correct inaccurate information
Opt out of SMS messaging
Request that we delete your personal data (where legally permissible)
8. Third-Party Links
If we link to third-party websites (e.g., product manufacturers or financing options), we are not responsible for their privacy practices.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected with a new “Last Updated” date. Continued communication with us indicates acceptance of the updated policy.
10. Contact Information
If you have questions about this policy or how your data is handled, contact:
Lakeside Floors Inc.
Celina, Texas
Phone: 1 972-742-7713